NAPO® Codes of Ethics
As a Professional Organizer and active member of the National Association of Productivity and Organizing Professionals (NAPO®), Clean Mind Clean Soul abides by the Code of Ethics of NAPO®.
▪ To treat the client with integrity, competence, and objectivity, and to show each client respect and courtesy;
▪ To offer services in those areas for which Clean Mind Clean Soul is qualified, and to accurately represent those qualifications;
▪ To make recommendations for products and services with the client’s best interest in mind;
▪ To treat client information and property with confidentiality, and to use proprietary information only with permission.
Payment for Organizing Services & Supplies
This Agreement is for organizing services only, which may be conducted on site, virtually or at the office of Clean Mind Clean Soul, depending on the needs of Client. Organizing services do not include the cost of supplies or products that may be used to complete the project (e.g., closet shelving, file folders, containers). If it is agreed that Clean Mind Clean Soul will obtain necessary supplies, then such supplies or products will be ordered by Clean Mind Clean Soul via the Internet and directly delivered to Client’s location, or purchased by Clean Mind Clean Soul and brought to the session for project completion. Clean Mind Clean Soul assumes no liability due to the quality of items or services purchased for the Client.
Client may pay for purchases directly by providing a credit card or will be responsible for reimbursing Clean Mind Clean Soul upon presentation of purchase receipt. If Client provides a credit card, Clean Mind Clean Soul agrees to use Client’s credit card information only to purchase pre-approved supplies and products on behalf of Client. Clean Mind Clean Soul agrees to maintain the confidentiality of Client’s credit card information and to destroy such information after completion of the purchase or order, unless Client elects to permit Clean Mind Clean Soul to keep Client’s credit card information on file for future purchases and orders. If agreed that Clean Mind Clean Soul is responsible for securing supplies and products, a shopping and delivery charge of $25 per hour will be added to Client’s invoice. Clean Mind Clean Soul assumes no liability due to the quality of items or services purchased for Client.
If the client resides 60 to 80 miles round-trip from Clean Mind Clean Soul, a travel fee of $30 will apply.
A 25% deposit is required at time of booking session and will be used towards session. Payment is due at the end of each organizing session for the hours covered in that session, unless otherwise agreed. Payment may be made by check, money order, cash, Venmo or Zelle. Client is fully responsible for any bank charges incurred by Clean Mind Clean Soul due to insufficient account funds. Upon request, Clean Mind Clean Soul shall provide Client with an invoice for services rendered.
Cancellation of a scheduled session must be done at least 24 hours in advance (except in the event of an emergency) and must be done by telephone,text or email. Clean Mind Clean Soul will then reschedule your session for a mutually convenient date and time. If not cancelled at least 24 hours in advance, Client is subject to losing deposit of 25% deposit or 25% of session will be billed if deposit was not collected by Clean Mind Clean Soul. If Client has purchased a package, Client will forfeit such session and will not be rescheduled.
Handling Client’s Financial Property or Transactions
If Client entrusts Clean Mind Clean Soul with financial property, such as checks to be deposited, Client will provide Clean Mind Clean Soul with a stamp stating “For Deposit Only” and deposit slips with Client’s bank account number, with no signature being necessary for deposits. If Client desires Clean Mind Clean Soul to have any substantial responsibility regarding financial transactions, Client agrees to present Clean Mind Clean Soul with Power of Attorney documents granting Clean Mind Clean Soul additional authority beyond the scope of this Agreement. If Client provides a credit card, username, or passwords to Clean Mind Clean Soul, Clean Mind Clean Soul agrees to use such information only to purchase pre-approved supplies, products or services on behalf of Client, or to complete Client projects. Clean Mind Clean Soul agrees to maintain the confidentiality of Client’s credit card, user names and passwords and to destroy such information after completion of the approved transaction or project, unless Client elects to permit Clean Mind Clean Soul to keep such information on file for future transactions.
Donation of Client’s Property
Client will make all decisions regarding donation of property. With Client’s approval and for an additional charge of $50, Clean Mind Clean Soul will coordinate pick up by preferred charity organization of items to be donated, and Client will not hold Clean Mind Clean Soul liable for those items. Client acknowledges responsibility for itemizing and valuing such donations for tax purposes.
Disposal of Client’s Property
All materials selected for destruction and shredding will be approved by Client, and Client will not hold Clean Mind Clean Soul liable for those items. If Client has a preferred disposal partner, Clean Mind Clean Soul will work with them to ensure that materials are disposed of appropriately.
For Photo Organizing Services, Client acknowledges that Clean Mind Clean Soul uses its discretion to delete photos that are of extremely poor quality, as well as duplicates.
Good Faith Estimate
If this Agreement includes a good faith estimate of the length of time necessary to complete the project, Clean Mind Clean Soul will make every effort to complete the project within the estimated time. However, the actual time needed may vary depending on the circumstances, including the Client’s ability to quickly make decisions and fully participate in the organizing process. Client is responsible for payment of services exceeding the estimate.
Client realizes that organizing projects may take more time depending on Client’s attention and decision-making ability. Unless otherwise agreed, Client is required to be present during organizing sessions and to assist with the project throughout each session. Client will make best efforts to minimize disruptions during sessions. Client will alert Clean Mind Clean Soul of any medical or health concerns that Clean Mind Clean Soul may be exposed to during on-site work. Client will remove and secure any firearms from work areas before work begins and make all efforts to secure safety of work areas regarding pest infestations and other health and safety issues.
COVID-19 Safety Measures
Client and Clean Mind Clean Soul are required to use hand sanitizer throughout the session and wear gloves. Client is responsible for supplying own mask, gloves, and hand sanitizer. It is mandatory that while Clean Mind Clean Soul is on your premises that everyone in the household MUST wear a face mask for the duration of the session. This is a must! No exceptions. Client and Clean Mind Clean Soul are responsible for complete transparency regarding health and results from testing.
Clean Mind Clean Soul values the trust of its clients and, accordingly, agrees to maintain the confidentiality of all information about the client learned through the performance of services. Therefore, Clean Mind Clean Soul agrees only to release information with the consent of its clients, except as federal, state, or local law, rule, or regulation requires disclosure or release of such files or information, or if such files or information are lawfully subpoenaed. Clean Mind Clean Soul will also not divulge that Client is in fact a client, as a courtesy for Client’s privacy, unless Client gives permission. Client may, however, feel free to tell others that he or she is working with Clean Mind Clean Soul. All of the clients listed on Clean Mind Clean Soul’s website have granted permission to list them as a client or have submitted a testimonial for Clean Mind Clean Soul to use in the marketing of its business and services.
Parameters of Relationship
Clean Mind Clean Soul is not qualified to provide legal, tax, accounting or financial advice, and the information provided to you by Clean Mind Clean Soul is not intended as such. Client should refer all legal, tax, accounting, and financially related inquiries to appropriately qualified professionals.
Assignment of Team Members/Employees
Clean Mind Clean Soul is using a team organizing model and uses its expertise and experience to determine which team members are the best match for each client project. Client acknowledges and agrees that Clean Mind Clean Soul has the discretion to make such work assignments.
Substitution of Associate Organizer
Clean Mind Clean Soul will make every effort to ensure that Susan Emory serves as the Organizer for Client’s Project. However, in the event that Susan Emory is unable to perform the obligations under this Agreement as a result of an act outside her control (a “force majeure”), Clean Mind Clean Soul will appoint a qualified Associate Organizer to
fulfill the obligations under this Agreement. Such substitution of an Associate Organizer shall not constitute lack of performance by Clean Mind Clean Soul.
Referral to Vendors
When appropriate to the Client project or when requested by Client, Clean Mind Clean Soul may make referrals to vendors that it is familiar with, has had a good referral relationship with, and that other clients have been satisfied with. Referrals to vendors are provided as a courtesy. Client retains the discretion and makes the final decision whether to hire a referred vendor and takes responsibility to investigate them first. Clean Mind Clean Soul asserts that it does not receive a commission for the referral, or if it does, it has fully disclosed such affiliate program to Client. Clean Mind Clean Soul is not liable or responsible for the work that any subcontractor does for Client, the fees set, or collection of payment. The terms and fees are set up between the Client and the subcontractor exclusively.
Status of Clean Mind Clean Soul
The parties acknowledge and agree that Clean Mind Clean Soul and its team members are being retained as an independent contractor and that nothing in this Agreement shall be deemed to constitute an employment relationship, partnership, joint venture, or other business relationship between the parties. Clean Mind Clean Soul carries a general liability insurance policy with Philadelphia Insurance Companies which includes errors and omissions coverage, as well Workers Compensation.
“Before & After” Photo Release
Client grants permission to Clean Mind Clean Soul to take before and after photos, as well as acknowledges that Clean Mind Clean Soul owns such photos and may use them for marketing/publicity purposes. Clean Mind Clean Soul agrees not to use client’s name in connection with public release of photos unless Client gives written permission.
Photo and Video Images Release
As part of the digital photo organizing process, Clean Mind Clean Soul will copy Client’s digital photo collection to an external hard drive (EHD). Client agrees during the life of the project to maintain the originals and not destroy them in case of an accidental or inadvertent destruction of the EHD. Client grants permission to Clean Mind Clean Soul to borrow their digital photo collection for the duration of the organizing process.
For printed photo organizing projects and any other multimedia materials (movie film, videotapes, slides, negatives, etc.), Clean Mind Clean Soul will use the highest standard of care in handling, storing and organizing Client’s photos knowing that they are often the only copy available. This includes handling with white gloves when necessary and storing them in a climate-controlled environment. This standard of care extends to any outside vendors that may handle Client’s photo or video image(s). Client agrees to release Clean Mind Clean Soul of any liability in the event any of these originals are destroyed or suffer damage.
Termination of Agreement
This Agreement shall be effective on the date signed and shall continue until terminated by the parties. If Client terminates this agreement for any reason before the scheduled completion date, Client will reimburse Clean Mind Clean Soul for all outstanding payments and out-of-pocket expenses.
This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
Governing State Law and Use of Alternative Dispute Resolution
The laws of the State of New York shall govern this Agreement, and the parties agree that if a dispute should arise, they will make best efforts to settle the matter amicably without resort to legal action. If the parties do not reach settlement, they will submit the matter to a mediator or arbitrator for alternative dispute resolution. As a last resort, the parties agree that if court intervention is necessary, the venue selected will be Suffolk County, in the state of New York.